Privacy policy and cookies

This Privacy Policy can be changed by Visit Kent & England's Creative Coast at any point without prior notice. If you do not agree to any of the terms laid out on this page, or on our Terms and Conditions, you should not use this website.


In 2021, an innovative cultural adventure will be launched by England’s Creative Coast: seven new outdoor artworks by leading contemporary artists and the world’s first ever art digital GeoTour will connect outstanding galleries and arts organisations across the Kent, Essex and East Sussex coastlines. Building on the success of the South East coast’s significant renaissance over the past 20 years and driven by the region’s world-class culture, the arts organisations that have led the cultural regeneration — Turner Contemporary in Margate, Cement Fields in North Kent, Creative Folkestone, Bexhill-on-Sea’s De La Warr Pavilion, Hastings Contemporary, Metal in Southend-on-Sea and Towner Eastbourne — are joining forces for the first time to create a ground-breaking cultural tourism experience. England’s Creative Coast is led by Turner Contemporary and Visit Kent and is principally funded by Arts Council England and Visit England / Visit Britain through the Discover England Fund with support from a number of key investors, including; South East Local Enterprise Partnership (SELEP), East Sussex County Council, Kent County Council, Essex County Council, Visit Essex, Southend Borough Council, Experience West Sussex, Historic Dockyard Chatham and Southeastern. The investment follows the successful Cultural Destinations programme 1 project Culture Kent. This three-year project brought cultural and tourism organisations together to reposition Kent as the UK’s creative county, through a series of pilot events and artworks. In-depth research undertaken as part of the project revealed that cultural tourists to Kent have a higher propensity to visit for longer than ‘regular’ tourists, generating more spend for the local economy, informed the planning for England’s Creative Coast.


Visit Kent is the Destination Management Organisation for Kent (the Garden of England), welcoming 60million visitors a year, championing the county’s £3.6 billion tourism industry and supporting more than 72,000 jobs. It is a public/private sector partnership supported by Kent County Council, Medway Council, district and borough councils, and the leading sector tourism businesses in Kent. Visit Kent is delivered by the destination management specialists Go To Places.


This privacy policy applies if you’re an individual consumer, tourism business or travel industry contact that uses any of our services or have a business relationship with us. This includes member organisations; businesses listed on our website; businesses that take part in our campaigns; businesses that have contacted us for support or advice and any other business that has a working business relationship with us. We have a separate privacy policy for consumers which can be found on the Visit Kent consumer website.

Visit Kent is committed to ensuring the privacy and security of our users’ and partners’ personal information. This privacy policy explains how we collect, store, disclose, transfer and use your personal information so that you can continue to benefit from our activities.

This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

As a data controller we fully comply with the General Data Protection Regulation (‘GDPR’) which came into force on 25 May 2018. We are registered with the Information Commissioner’s Office (‘ICO’) under registration number ZA511886.


We only collect personal information that is relevant and necessary for us to continue to communicate effectively with you and to deliver your itinerary and travel plans that are created within the England's Creative Coast site.

Information is collected through our interactions with you through our itinerary builder, the quote information form, email correspondence, website listing forms, and any surveys you may participate in. We only collect this data at the point of submission. No personal data is stored in cookies.

To deliver these services we collect the following personal data:

  • Your name - first and last
  • Your email address
  • Your phone number
  • Your country of residence
  • Your travel dates

For business users who have listed their businesses for ECC - we may also store the following details about your organisation so that we can manage our relationship with you:

  • For listings on the ECC site - the business details you have provided to us via the Business Content Forms and other methods
  • Any other information you provide to us via a survey

If your business or event is listed on our consumer website, we hold the details and images that you provide to us. It is your responsibility to ensure that you have the correct permissions to use any content or images that you submit and to notify us of any changes.

We always attempt to keep your information as up to date and accurate as possible. This might mean we get in touch from time to time to check details with you and to remind you to provide updates to your website listings.


As a user of the England's Creative Coast website planning your next trip, we will process your information based on a legitimate interest, to provide you with trip ideas and serve you inspiration.

We will use your data and contact you in the case of the below:

  • Forwarding your data that you have submitted on the quote request page, to a tour operator in your country that will ultimately contact you and provide you with a quote to book the trip you have planned

For businesses on the ECC website, depending on the nature of our relationship with you and your organisation, we will process your data in order to deliver services you have requested or are entitled to as part of ECC. The different ways we may process your data or contact you are outlined below:

  • Forwarding your data that you have provided via the Business Content Form to tour operators so they can book a trip to your business
  • Requesting changes to your listing
  • Informing you of a special booking


We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.  If we dispose of your information it will always be done securely.


When you inform us that you or your organisation no longer wish to receive communications from England's Creative Coast, Visit Kent or any of the affiliated tour operators, or benefit from our services, we will remove your personal data as soon as practically possible. If we dispose of your information it will always be done securely.

In some cases we may be required to hold some data for longer for legal or financial reasons.


Under the General Data Protection Regulations, you have rights as an individual which you can exercise in relation to the information we hold about you. Read more about your individual rights on the Information Commissioner’s Office website.

Individuals can find out if we hold any personal information by making a ‘Data Subject Access Request’ under the General Data Protection Regulations. If we do hold information about you, we will:

  • Give you a description
  • Tell you why we are holding it
  • Tell you who it could be disclosed to
  • Let you have a copy of the information in an intelligible form.

You also have a right to be informed within a reasonable time, on request, what information we hold about you, how we obtained it, and to whom we may pass it on. If a request is manifestly unfounded or excessive, or involves requests for copies of the same information already supplied, we reserve the right as allowed under the Act to levy a fee for this service.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information, but we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below:


Telephone: 01227 812900

Post: Go To Places, 28-30 St Peter’s Street, Canterbury, Kent, CT1 2BQ


We will need to make changes to this policy from time to time to make sure that we are always providing you the latest information about what is happening to your personal information. Any changes to our privacy policy in the future will be posted to the site and, where appropriate, through email notification

This policy was last updated on 10/07/2019.